Refund Policy

At VipGlow, customer satisfaction is our priority. If there is an issue with your order, please contact us and we will work to resolve it.

Refund Eligibility

To be eligible for a refund, you must contact us within 3 days of receiving your order. Your request must include your order number and details about the issue.

Refunds may be approved for:

• Items that arrive damaged or defective

• Items that are incorrect or different from what was ordered

• Packages that are confirmed lost during shipping

Refunds Not Available For:

Refunds will not be provided for:

• Change of mind or personal preference

• Incorrect sizing chosen by the customer (unless the item arrived with incorrect sizing)

• Items damaged due to customer misuse or improper care

• Orders where tracking shows the package has been delivered

• Delays caused by shipping carriers, customs, or circumstances outside of our control

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery** with clear photos or videos showing the issue. We will review your request and provide a replacement or refund if approved.**

Order Cancellations

Orders can only be canceled within 1 hour of purchase. After this time, your order may already be processed and cannot be canceled.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Processing

Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

VipGlow reserves the right to refuse refunds that do not meet the requirements outlined in this policy.